1. Policy scope
Returns and exchanges relate to the actual purchase on a brand storefront. This parent website does not receive orders or set a common return window. The covered websites and final brand policy references are Applies to physical product deliveries from spiritualknot.com (https://spiritualknot.com), sniffstory.com (https://sniffstory.com), and thegiftingstory.store (https://thegiftingstory.store)..
2. Before sending an item back
Use the relevant seller’s confirmed support route and follow the agreed return instructions. A public registered address must not be assumed to be a returns warehouse. The return address, collection process and responsibility for shipping costs need to be confirmed by brand.
3. Details by brand
Spiritual Knot
spiritualknot.com- Eligible requests
- Eligible for return or replacement if received damaged, defective, materially different, or with missing components.
- Request period
- Within 7 calendar days from the date of confirmed delivery.
- Item condition
- Unused, in original condition with tags and original packaging intact.
- Damaged / wrong item
- Report within 48 hours of delivery with unboxing photo/video to admin@tathastunexus.com; free replacement or 100% refund arranged immediately.
- Exceptions
- Custom consecrated items and used incense/dhoop consumables are non-returnable unless received defective or broken.
- Return process
- Free doorstep reverse pickup arranged by courier; return destination: Tathastu Nexus Fulfillment Center, F/F 55B PKT B PH 2, Sec - 26, Dwarka, New Delhi, 110077, India.
- Return costs
- Zero cost to customer for damaged, defective, or incorrect shipments; reverse pickup provided free of charge.
- Exchange / resolution
- Exchange item dispatched within 48 hours of return inspection approval.
Sniff Story
sniffstory.com- Eligible requests
- Eligible for return/replacement if received damaged, leaking, defective spray nozzle, or wrong fragrance.
- Request period
- Within 7 calendar days from confirmed delivery.
- Item condition
- Unopened, with outer cellophane wrap and tamper seal intact (except for verified transit damage claims).
- Damaged / wrong item
- Share unboxing photo/video with admin@tathastunexus.com within 48 hours; immediate free replacement bottle dispatched.
- Exceptions
- Opened or sprayed perfume bottles cannot be returned for hygiene and fragrance integrity reasons, unless defective/leaking.
- Return process
- Doorstep reverse pickup arranged via courier; return sent to Tathastu Nexus Fulfillment Center, Dwarka, New Delhi.
- Return costs
- Fully borne by Sniff Story / Tathastu Nexus for all verified damaged, defective, or incorrect deliveries.
- Exchange / resolution
- Replacement fragrance dispatched within 2 business days of return receipt and verification.
The Gifting Story
thegiftingstory.store- Eligible requests
- Eligible if hamper arrives damaged, items inside are expired/broken, or customization does not match approved proof.
- Request period
- Within 7 calendar days of receipt.
- Item condition
- Unused, in original gift box packaging with all included inserts and items.
- Damaged / wrong item
- Report to admin@tathastunexus.com with photos; immediate replacement of damaged items or entire hamper.
- Exceptions
- Custom-branded corporate logo items non-returnable unless defective or mismatched with approved design proof.
- Return process
- Reverse courier pickup scheduled from recipient or client facility.
- Return costs
- Covered 100% by The Gifting Story / Tathastu Nexus for any verified defective or damaged shipments.
- Exchange / resolution
- Replacement hamper dispatched within 3 business days of return verification.
4. When a return leads to a refund
An approved return and a credited refund are separate steps. The final process must align with the relevant brand’s cancellation and refund information, including seller initiation and bank/payment-provider credit time.
Return and exchange eligibility is clearly outlined below for each product line, providing specific condition requirements, reporting windows, and replacement procedures.