1. Separate orders, separate rules
This website does not take payments or issue refunds. A cancellation or refund request must be handled by the seller for the relevant purchase. The specific policies for each of our three brands are detailed below.
The policies and websites covered are Applies to orders placed on spiritualknot.com (https://spiritualknot.com), sniffstory.com (https://sniffstory.com), and thegiftingstory.store (https://thegiftingstory.store)..
2. Two different timelines
A seller’s time to review a request and initiate an approved refund is different from the time a bank or payment provider takes to credit it. Both must be stated accurately in the final policy. No standard number of days has been assumed here.
3. Cancellation and refund details by brand
Spiritual Knot
spiritualknot.com- Cancellation eligibility
- Cancellations accepted within 12 hours of order placement or before the package has been dispatched from the warehouse.
- How to request
- Submit request via order confirmation email or email admin@tathastunexus.com with Order ID and contact details.
- Refund eligibility
- 100% refund issued for cancellations made before dispatch, transit losses, or approved returns of defective/damaged goods.
- Request review
- Refund requests reviewed and approved within 2 business days of receipt.
- Refund initiation
- Refund initiated via payment gateway within 24 to 48 business hours of approval.
- Credit timeline
- 5 to 7 business days for banking settlement to reflect in customer original payment source / bank account.
- Method and updates
- Credited directly to the original payment method (UPI/Card/NetBanking); NEFT/IMPS bank transfer for verified COD orders.
- Delayed refund help
- Contact admin@tathastunexus.com / Phone +91 98102 44800 with payment reference number (ARN/RRN).
Sniff Story
sniffstory.com- Cancellation eligibility
- Cancellations accepted within 12 hours of order placement prior to carrier dispatch scan.
- How to request
- Email admin@tathastunexus.com with Order ID and cancellation reason.
- Refund eligibility
- Pre-dispatch cancellation, damaged/leaking bottle received, or incorrect fragrance variant delivered.
- Request review
- Reviewed within 2 business days of request or returned bottle inspection.
- Refund initiation
- Initiated within 24 to 48 business hours after review approval.
- Credit timeline
- 5 to 7 business days for issuing bank credit to customer card / UPI account.
- Method and updates
- Refunded to original payment method / direct bank transfer for COD.
- Delayed refund help
- Escalate to admin@tathastunexus.com / +91 98102 44800.
The Gifting Story
thegiftingstory.store- Cancellation eligibility
- Retail hampers: within 12 hours prior to dispatch. Custom bulk corporate orders: before production/engraving commences as per B2B contract.
- How to request
- Email admin@tathastunexus.com quoting PO/Order reference number.
- Refund eligibility
- Pre-dispatch cancellations, verified transit damage, or defective gift hamper components.
- Request review
- 2 business days for retail orders; 3 business days for corporate batch claims.
- Refund initiation
- Initiated within 48 business hours of claim approval.
- Credit timeline
- 5 to 7 business days to customer payment source or corporate bank account.
- Method and updates
- Reversed to original payment source or via NEFT/RTGS to corporate account.
- Delayed refund help
- Escalate to admin@tathastunexus.com / +91 98102 44800.
4. Following up on a request
Refer to the brand name, order reference and any refund reference already supplied by the seller. For the support directory, see order support. For unresolved matters, see grievance redressal.
Final eligibility and exception wording needs review for the actual products and applicable customer protections. Nothing in this policy creates a blanket “no refunds” restriction.