Frequently asked questions
A few helpful answers.
About the brand family, the separate storefronts and where to find customer information.
What is Tathastu Nexus?
Tathastu Nexus is the umbrella brand for Spiritual Knot, Sniff Story and The Gifting Story. This website introduces that brand family.
What does each brand offer?
Spiritual Knot focuses on spiritual products. Sniff Story focuses only on perfumes. The Gifting Story focuses on corporate gifting products.
Can I place an order or make a payment here?
No. The parent website has no shopping cart or checkout. Product purchases belong on the relevant operational storefront.
Does Sniff Story sell anything besides perfumes?
No. The confirmed scope for Sniff Story is perfumes only.
Are the three storefronts currently live?
Each brand operates its own dedicated e-commerce storefront with active catalogues. Domain names and official shopping links are available directly on each brand profile page.
Where can I see actual prices?
Actual prices and real-time inventory can be viewed on each verified brand storefront. The products and pricing overview provides details on our catalogue ranges and transparent pricing standards.
Who should I contact about an existing order?
Use the support details in the order confirmation from the brand you purchased from. Visit the brand-support directory to reach the specific customer care team.
Do all brands have the same return policy?
Each brand has tailored customer policies designed for its specific product categories, including distinct delivery timelines, return guidelines, and packaging standards.
Is Tathastu Nexus the registered seller’s name?
Tathastu Nexus is the public-facing umbrella brand name operated legally by Tathastu. For complete registration details, see the business-details section.
Where can I raise an unresolved complaint?
The grievance page sets out our formal grievance redressal and escalation matrix, including contact details for our designated Grievance Officer and response commitments.