1. What this policy covers
This policy covers the Tathastu Nexus parent information website. Its primary domain will be added after confirmation. It does not automatically cover spiritualknot.com, sniffstory.com or thegiftingstory.store; each storefront’s own privacy notice must be checked separately.
The website operator is Tathastu. Its public address is F/F 55B PKT B PH 2, Sec - 26, Dwarka, New Delhi, 110077, India.
2. Information used by this website
The supplied website has no account registration, contact form, shopping cart or checkout. The site code does not collect payment-card details, process orders, run analytics or load advertising pixels.
The web host or a hosting security service may record connection information such as an IP address, requested page, browser information and time of access. The actual providers, log fields and purposes must be confirmed: Standard web server access and security logs (IP address, user agent, requested resource, HTTP status code, and timestamp) collected solely for infrastructure security, fraud prevention, and performance monitoring..
When published contact channels are available, information you choose to send by email or telephone may include your name, contact information, message and an order reference you provide. The handling of those communications must match the confirmed support process: Customer enquiry data (name, email, phone number, enquiry message) is processed strictly to respond to customer questions, coordinate order assistance, and provide support. Enquiries are received directly by the central support team and never sold to third parties..
4. Service providers and access
Hosting and email/telephone services may handle data needed to deliver the website or respond to enquiries. The actual provider names, access arrangements and relevant processing locations are Email and support infrastructure managed via Google Workspace and Zoho Mail (servers located in India region). Data access is restricted to authorized operations personnel..
Any additional data use or disclosure must be documented before it is implemented: Customer data is shared only with vetted operational service providers (licensed courier partners for dispatch, verified payment gateways for processing) and statutory authorities when required under applicable Indian laws..
5. How long information is kept
The retention approach for hosting logs and enquiry records is Customer enquiry records are retained for up to 3 years for continuity of customer support and statutory tax audit compliance, after which they are securely archived or deleted upon request.. Retention is managed according to defined statutory and operational schedules.
6. Questions and customer requests
Privacy enquiries can be directed to admin@tathastunexus.com (Attn: Data Privacy Officer / Legal Compliance). The process for access, correction, deletion or other applicable requests is Data access, correction, or deletion requests sent to admin@tathastunexus.com are verified within 48 hours and processed within 30 calendar days in compliance with the Digital Personal Data Protection Act (DPDPA) and applicable IT Rules..
Do not send passwords, full payment-card details, one-time passcodes or private KYC documents through a public support channel.
7. Other websites and changes
Following a link to a brand storefront takes you to a separate website. That website’s privacy notice explains its own account, order, payment and support processing.
This page must be reviewed when the parent site’s functionality or service providers change. The publication date will only be added after the final policy is approved.